Find answers to common questions about our products and ordering process.
What materials are your bracelets made from?
Our bracelets are handcrafted using genuine crystals and gemstones. Each bracelet features high-quality beads on stretch cords or clasps, with hypoallergenic materials.
How do I choose the right size?
Please refer to our Size Guide for detailed measurements. Most bracelets are adjustable or made to fit average adult wrists (6-7 inches).
How long does shipping take?
Orders are typically processed within 1-3 business days. Shipping times vary by location but generally arrive within 5-10 business days within Canada.
Do you ship internationally?
Currently we ship within Canada only. International shipping may be available in the future.
What is your return policy?
Please see our Shipping & Returns page for detailed information. We accept returns within 14 days of delivery for unused items.
How do I pay?
We accept e-Transfer payments. Instructions for payment are provided after placing your order.
How do I care for my bracelet?
To keep your bracelet looking its best, avoid exposure to water, perfume, and harsh chemicals. Clean gently with a soft cloth and store in a dry place.
Are your crystals genuine?
Yes, all our crystals and gemstones are 100% genuine and ethically sourced. We personally select each stone for quality and authenticity.
Can I cancel or modify my order?
Please contact us as soon as possible if you need to cancel or modify your order. We will do our best to accommodate changes before the order is shipped.
Do you offer wholesale or bulk orders?
Yes, please contact us at pooh_poohsstore@yahoo.com for wholesale inquiries.